Terms of Service
The rules for using the guard app, resident app and committee desk at your society or building.
01. Who these terms apply to
These terms apply to the society, township, office building or managing body that creates an account (the "Customer"), and to the committee members, facility staff, guards and residents who use the service under that account.
The person who signs up confirms that they are authorised to accept these terms on behalf of the Customer.
02. The service
The service provides a guard app, a resident app and a committee desk for visitor management, delivery handling, daily help attendance, night patrol, amenity booking, maintenance billing and community communication. The modules available depend on the plan the Customer chooses.
The service supports security operations at the gate. It does not replace guards, physical security measures or the judgement of the people operating the gate.
03. Free trial
New Customers may use all modules free for 30 days. No payment details are needed. At the end of the trial the Customer may choose a plan. If no plan is chosen, the account becomes read-only for 14 days and is then closed.
04. Accounts and access
The Customer is responsible for who it invites, the roles it assigns and keeping guard PINs and committee passwords confidential. The Customer should remove access for guards, staff and residents who leave.
05. Acceptable use
The Customer and its users must not:
- Use the service to track, profile or harass any person beyond normal gate and community operations.
- Enter information they have no right to collect, or ignore a person's request handled under the Privacy Policy.
- Attempt to access other Customers' data, disrupt the service or reverse engineer the apps.
- Use the service for any unlawful purpose.
06. Customer data
All resident, visitor and operational data entered by the Customer belongs to the Customer. We use it only to provide and secure the service, as described in the Privacy Policy. The Customer can export its data at any time.
07. Fees and billing
Plans are priced per flat or unit per month, with a monthly minimum, and billed monthly or yearly in advance. Applicable taxes are added to invoices. Upgrades are prorated and apply immediately; downgrades apply from the next billing period.
Payments made by residents for maintenance or amenities are processed by a third-party payment partner and settled to the Customer's bank account. Payment partner charges are set by that partner.
08. Availability and offline use
We aim to keep the service available at all times and schedule maintenance outside peak gate hours where possible. The guard app is designed to keep recording entries when the internet connection is lost and to sync once it returns. Live resident approvals need a working connection.
09. Limitation of liability
The service is a tool to help the Customer operate its gate and community. We are not liable for loss, theft, damage or injury on the Customer's premises, or for decisions made by guards, committees or residents. To the extent allowed by law, our total liability for any claim is limited to the fees paid by the Customer in the 12 months before the claim.
10. Ending the agreement
The Customer may close its account at any time from the committee desk. We may suspend or close an account for non-payment after notice, or immediately for serious misuse. After closure, data is handled as described in the Privacy Policy.
11. Governing law
These terms are governed by the laws of India. Disputes will first be discussed in good faith and, if not resolved, are subject to the competent courts in India.