Every parcel gets a decision. The resident makes it.
A rider arrives, the resident gets a prompt: allow, leave at gate or deny. Parcels left behind are logged to a rack and handed over with a code. Groceries that come every day can be allowed automatically.
| Time | Item | Flat | Status |
|---|---|---|---|
| 08:15 | Groceries | A-112 | In |
| 09:47 | Parcel | A-112 | Left at gate |
| 10:05 | Medicine | D-1203 | In |
| 10:12 | Parcel x3 | B-506 | Collect later |
| 10:22 | Food | A-112 | In |
| 10:31 | Courier | C-402 | Denied |
Delivery Desk in four facts
Choices per delivery
Allow in, leave at gate or deny, from the notification itself.
Standing instructions
Always allow groceries, always hold parcels, ask me after 22:00.
Collect later handover
Parcels at the gate are released against a one-time code.
Delivery history
Every flat sees its own log. Nobody else does.
The rider should not have to decide whether to go up. The resident should.
The rule behind Delivery Desk
One delivery, start to finish
What the guard, the rider and the resident each see when a parcel turns up at 09:47.
- 09:47Guard
Enters the delivery
Delivery type and flat number. The courier name is picked from a list.
- 09:47Resident
Chooses what happens
Allow in, leave at gate or deny. Standing rules answer for them if set.
- 09:48Guard
Places the parcel on a rack
Rack and shelf are recorded so anyone on duty can find it later.
- 18:20Resident
Collects with a code
The guard checks the one-time code and marks the parcel as handed over.
Built around the way deliveries actually arrive
Allow, leave or deny
Three clear choices on the lock screen, no app opening needed.
Standing rules
Per flat and per delivery type, with time-of-day conditions.
Parcel rack log
Rack and shelf for every held parcel, and an age report for old ones.
Handover code
One-time code on pickup so the right person collects the right parcel.
Rider time at gate
See how long riders wait and where approvals slow down.
Quiet hours
After a set time, deliveries are held at the gate unless the resident says otherwise.
Delivery rules for the whole society
Residents set their own preferences. The committee sets the limits around them.
Gate AI in Delivery Desk
Gate AI reads the delivery desk records and points out what a person should look at. It suggests and flags. People decide.
How Gate AI worksStanding rule suggestions
Gate AI notices how a flat answers routine deliveries and offers to turn it into a rule.
Slow approval spots
Shows where riders wait longest at the gate, by tower and time, so the committee can adjust rules.
Uncollected parcel warnings
Parcels likely to be left for days are flagged early, based on how the flat has collected before.
Works hand in hand with
Switch on Delivery Desk this week.
Fill in your pass. It opens a 30-day trial with every module switched on, and we help you load flats, residents and guards before your first morning shift.