Privacy Policy

01. Who controls the data

The service is used by housing societies, townships and office buildings to run their gates and community operations. Each society or building that signs up is the controller of the data about its residents, visitors, staff and guards. We process that data on the society's behalf and according to the settings its committee chooses.

For data about the people who sign up for or contact us directly, such as committee members creating an account, we are the controller.

02. What we collect

Depending on the modules a society uses, the service may hold:

• Residents: name, flat number, phone number, email, family members, tenants and vehicle numbers.
• Visitors: name, phone number, purpose of visit, host flat, entry and exit times, vehicle number and, only if the society enables it, a photo.
• Daily help: name, work type, linked flats, attendance and identity document type and number.
• Guards and staff: name, shift, login activity and patrol checkpoint scans.
• Billing and bookings: invoices, payment status, receipts and booking history. Card and bank details are handled by the payment partner and are not stored by us.
• Website visitors: information you submit in our signup or contact forms, and basic technical logs such as IP address and browser type.

03. How data is used

Data is used only to provide the service to the society: recording gate events, sending approvals and notifications to residents, generating attendance, bookings and invoices, and producing reports for the committee.

Automated alerts, such as an unusual visit pattern or a missed patrol checkpoint, are prompts for a guard or supervisor to check. They are not used to make decisions about any person on their own.

We do not sell, rent or share resident or visitor data for advertising or marketing.

04. How long data is kept

Visitor records are kept for the retention period set by the society, between 30 days and 2 years, and are then deleted automatically. Other records are kept for as long as the society account is active, unless the committee deletes them earlier.

When a society closes its account, its data remains available in read-only form for 14 days for export and is then deleted from active systems. Backups are overwritten within 30 days after that.

05. Who can see what

Access is based on roles. Guards see gate information needed for their shift. Residents see information about their own flat. Committee members and facility managers see what their assigned role allows. Our staff access society data only to provide support requested by the society or to keep the service secure.

06. Security

Data is encrypted in transit and at rest. Guard and committee accounts are protected by PIN or password, sessions expire after inactivity, and access to production systems is restricted and logged.

07. Service providers

We use carefully selected providers for cloud hosting, email and message delivery, and payment processing. They process data only on our instructions and under written agreements that require them to protect it.

08. Your choices and rights

Residents and visitors can ask their society to access, correct or delete their data. The society can do this directly in the committee desk or ask us to help. People who contacted us directly can write to us through the contact page.

You may also have rights under the data protection law that applies to you, including India's Digital Personal Data Protection Act, 2023.

09. Children

The service is meant for adults managing a household or a building. Family members under 18 may be listed on a flat by a parent or guardian, who remains responsible for that information.

10. Changes to this policy

If we make a material change to how data is handled, we notify society administrators in the committee desk before the change takes effect.