Refund and Cancellation Policy
Clear rules for trials, cancellations and refunds, so the treasurer knows exactly what happens before the committee signs off.
01. Free trial
Every new society or building starts with a 30-day free trial. Nothing is charged during the trial and it does not convert to a paid plan automatically.
02. Cancelling a plan
A committee administrator can cancel from the committee desk at any time. Monthly plans stop at the end of the current month. Yearly plans stop at the end of the paid year unless a refund applies as described below.
03. Refunds on yearly plans
- Cancelled within 30 days of the first yearly payment: full refund of that payment.
- Cancelled after 30 days: refund for the remaining full months, minus the difference between the yearly and monthly rate for the months already used.
- Renewals cancelled within 7 days of the renewal date: full refund of the renewal.
04. Monthly plans
Monthly payments are not refunded for a month that has started. Cancelling stops the next charge.
05. Plan changes
When a society upgrades, the difference is prorated for the rest of the billing period. When a society downgrades or reduces its flat count, the new price applies from the next billing period.
06. Payments made by residents
Maintenance and amenity payments made by residents go to the society's bank account through the payment partner. Refunds of those payments, such as a booking deposit, are issued by the society from the committee desk and follow the society's own rules.
07. How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 working days. Requests can be made from the committee desk or through the contact page.